Access keys to access private knowledge base site
backlog
h
harald dersch
API keys manage access to the API endpoints only. AFAIK, there is currently no way to create access tokens for reader accounts to access private content on the knowledge base site. We would be interested to create such access tokens that can be used by the products to access CSH content that is not necessarily public, but should only be visible if consumed by the product help.
Note the widget is not feasible for certain use cases, e.g. locked down on-prem web apps, native Linux/Windows applications that cannot embed the JS widget, etc.
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D360 Product Management
backlog
Mohamed Shakheen
Hi harald
Thank you for sharing your detailed feedback regarding access tokens for reader accounts to securely access private content within the knowledge base.
We recognize the limitation with the current API key system and understand the need for a more granular authentication mechanism - especially to support environments where embedding the JavaScript widget is not feasible, such as locked-down on-prem apps and native desktop applications.
We have added this request to our backlog and will monitor traction from other customers with similar use cases. As demand increases, we’ll prioritize this feature for future development accordingly.