Ability to group URL mappings
U
Usama Ansari
In Widget settings, we want "URL Mapping" to be grouped by Category or at least a folder. Our use case is to map ~500 URLs to our help buttons. Currently, these are all shown in one place without the ability to search for or sort them (image 1).
Similar to what you have in "Content Tools" for Tags, we want it to be implemented for URL Mapping (images 2 & 3). For Tags, we have a list of individual tags in one tab, and the other tab has the Groups they belong to.
This will not only save time, but will allow users to organize their URL mappings better.
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K
Kavya
Usama Ansari
Thank you for your feedback. We have merged the requests under KB Widget Settings – URL Mapping.
While this feature is not currently on our roadmap, we appreciate its potential and will evaluate it further based on customer demand and use cases, prioritizing accordingly. We’ll keep you updated on the progress.
U
Usama Ansari
Kavya , thanks. The post you merged it with dates back to the year 2023 so I'd say the potential and demand is high.
D
D360 Product Management
Merged in a post:
Search for URL mapping for knowledge base
Caroline Deppe
It would be helpful to be able to search the list of URL mappings
Steph Nelson
Are there any updates to this? Switching between multiple pages to get an understanding of all of the URL Mapping is pretty clunky. I'm embarrassed to say that I really neglect making updates to our mapping because it's quite overwhelming to manage.
Sandy Fougerousse
Or sorting even would be helpful!
Sneha Bhushan
We have around 200+ URL mappings, it is very difficult to search the required one we need search functionality. Also, an option to export to excel is required so that we can process our work faster.
jessie pincus
We have many URL mappings that we use - more than 80. Having a search function for the URL mappings would be a valuable enhancement making it much easier to manage and add to.
Mohamed Shakheen
Hi Caroline
Thank you for your feedback. We will consider this as an enhancement under the KB Widget - URL Mapping functionality. We will update you the status shortly.