In Doc360, when a page redirects to a 404 link, the platform allows customization on the KB site, including company branding and custom messaging. However, when a user reaches a 404 link through the KB widget, customization is restricted.

We want the same level of 404 page customization in the KB widget as on the KB site. This ensures a consistent and familiar experience for users who land on these pages due to broken links or missing articles.